We want to assure you that our hotel's Privacy Policy complies with the European Data Protection Regulation 2016/679 (GDPR) and the Greek implementing regulations. We will explain why your data are collected when you visit our hotel website, either by filling out our contact form or sending your details, in order to make a reservation. We will also explain how we handle your information, how we ensure and protect your rights and the retention period of your personal information in our hotel's database.
Please read this Privacy Policy carefully to understand how we will handle your personal data when you send that data using one of the ways described above.
In order to use our website or our services, you must first accept the terms and conditions of this Privacy Policy.
If you do not agree to this Privacy Policy, please do not use our website or services.
When you enter your personal data to use our services, we will certainly ask you to provide some specific personal information, such as your full name, email address and contact number.
When you visit our website, we may continuously collect information through Google Analytics or the web hosting server about the pages you have accessed or visited, as well as information about the use of our website, for example, the pages you have viewed, the website from which you came to our website or this link, the changes you made to the information you gave us, including the use of cookies.
We may use your information for the following purposes:
In the ordinary course of our business, in order to be able to manage your reservation, provided that the data processing is necessary to fulfill your reservation request via the contact form.
Validate your information (and, in some cases, cross-check it with information collected by third parties such as travel agents and online intermediaries) to check that the data we hold is relevant and correct about our customers, is accurate also in terms of the arrival date and the payment level of the reservation. This documentation is considered necessary to process your reservation with our hotel or to provide some of our other services.
To be able to understand your personal preferences and adapt the services we will provide you as a guest of our hotel.
We periodically review your personal data that we have stored to make sure it is accurate.
If you do not provide such information, we will not be able to provide our services.
As part of using our services, you agree to share your personal information with authorized parties:
With accommodation executives and representatives, such as service providers and partners who process and store your data on our behalf.
With the legal services of our hotel or the police authorities.
We retain your personal data only for as long as is necessary for the intended purpose and in accordance with the law relating to tax or legal obligations or generally law enforcement.
We would like to make sure that you are fully aware of all your data protection rights.
Each user is entitled to the following:
The right of access
You have the right to request copies of your personal data.
The right of correction
You have the right to request that we correct any information that you believe is inaccurate. You also have the right to request that we complete information that you believe is incomplete.
The right of deletion
You have the right to request the deletion of your personal data when it is no longer necessary or if we are not required by law to keep it.
The right to restrict processing
You have the right to request that we restrict the processing of your personal data in cases where you disagree with the way we process it, under certain conditions.
The right to object to processing
You have the right to object to the processing of your personal data, under certain conditions.
The right to data transfer
You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
To exercise your above rights, as well as for any communication regarding your personal data, please contact the Data Controller in written form by sending an email to: captainshouse2022@gmail.com or to the postal address: Captain House, Afissos South Pelion, Afissos, 37010 , Greece.
You also have the right to submit a complaint at any time to the competent Authority for the Protection of Personal Data (postal address Kifisias 1-3, PO Box 115 23, Athens, tel.: 2106475600, email: contact@dpa.gr, web : http://www.dpa.gr), in case you consider that your personal data is affected in any way.
We respond to your Requests free of charge without delay, and in any event within (1) one month of receiving your request. However, if your request is complex or there are a large number of your requests we will inform you within a month if we need to obtain an extension of another (2) two months within which we will respond to you. If your requests are manifestly unfounded or excessive in particular due to their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to proceed with the Request .
We process all your data with great care and respect, and try to take all reasonable steps to keep your personal data secure once it reaches our systems and database.
We apply best practices for data processing and security measures to protect against unauthorized access, modification, disclosure or destruction of your personal data and data stored on our website or database.
